Hospitality Front Office –Reception Operation & Services.
Certificate course in Hotel Reception Operations and Services
This vocational Qualification in Hotel Reception Operations and Services is an important qualification for people who wish to work in Front line Reception in hotels and other leisure industry areas such as Sport Centers, Spars, where first impressions are essential.
For whom is this qualification suitable for?
At certificate level it is suitable for someone who has no previous experience and who wants to learn about how to meet and deal with customers in a reception area meeting customer expectations with confidence. The candidate will learn covering 24 Modules/Units which covers knowledge, Skills and Positive Attitude building exercises. The delivery of training has been divided into Knowledge units and Tasks (Skills) Units.
Course structure – Core Units
- Industry Knowledge
- Hotel Organization.
- Front Office System & Procedure
- Reservation Procedure.
- Hotel Markets &Customer profiles.
- Security & Safety Practices
- Fire Safety Procedures
- Guest Services and Customer Care
- Personal Hygiene & Presentation
- Dealing with guest inquiries and Handling complaints.
Employment Opportunities:
The course is designed for aspirant to enter the hospitality industry as a Receptionist / Front Office Associate.
